Had a water-pipe break and flood my living area. Needed to have the flooring removed and disposed, dry out the floors and walls and treat for mold. It went very well. Very honest and frank interactions. Would do business again.
Josh arrived at my house within 20 minutes and was very helpful and professional. He spent an hour with me describing my options and giving advice, which allowed me to fix the problem myself. When I asked how much I owed him, he replied "nothing"! I was shocked because I have never had a service call to my house without some sort of "service call fee". Most business charge $60 just to come to your house, and more for the time they spend there. This experience reminded me of growing up in the '60s where people had a sense of community and weren't just out to make a buck!
Description of work: Dry out of water damage from leak.. Very well. Company is reasonably priced and are honest.
Very professional. Guys were clean cut and were on time. Everyone knew exactly what to do and answered my questions. This can be a very traumatic experience but the Dry Me Out crew handled my flood with the utmost professionalism. Hopefully this never happens again, but if it does there is NO OTHER COMPANY that I would call. 1-800-Dry-Me-Out ROCKS!!!!
Description of work: Master bath toilet overflowed flooding my master bath, master bedroom and the living room. They came extracted the water and dried out the structure. Jon and the crew were out within the hour and explained the drying process and what to expect from the insurance company.
When we called 1-800-DRY-ME-OUT, they were out at our house very quickly to look over the damage, and set up all of their equipment. They made several recommendations that really helped us with this horrible ordeal. They kept in constant communication with us, and worked well with all of the parties involved. They definitely made the whole experience much easier to deal with.
Description of work: We had a massive flood in our kitchen do to a busted pipe. Our wood floors, walls, moldings, and cabinets were all completely ruined.
I left my house for the day and when I came back home there was 6" of water in my garage and then throughout my house. I had drywall damage, wood floor damage, furniture etc.. I called Dry me out and they responded within 20 minutes. They were able to get the leak under control and "dried out" my house. They walked me through the process step by step and made a stressful situation much simpler. They also helped me with my insurance company. My house looks new again with no signs of mold or water damage due to the professional job by 1-800-dry-me-out
Description of work: I had a toilet that leaked and flooded my whole house.
Our shower leaked and they were there within an hour drying it up and making sure there were no further issues. They even helped me out dealing with the insurance company. It was a terrible situation but they helped us through it. Thanks Josh and team!
Description of work: Leak remediation
My name is Beth. I'm writing this email to in reference to two of your employees: Jesse and Cody.
Jesse and Cody were sent to our property yesterday, 2/13/17, for flood remediation. As unfortunate an event as this is, I would like to say that both of these young men were a pleasure to work with.
They were extremely professional and took the time to listen to me about the personal specifics surrounding our residents who were affected by the flood. They were caring, knowledgeable about the remediation process and seemed genuinely concerned about the residents in question. Additionally, I never felt like they were rushing the job. They had all the equipment they needed and were prepared to begin work immediately.
I am copying Roger, the Service Manager here, on this email. Although I'm sure that he NEVER wants reason to have to contact you - I hope that he will consider your company first in the event the need arises.
Kudos to you for having Jesse and Cody represent your company - they are true assets!
The representative was courteous and put me at ease with the problem. I would definitely hire them again.
Description of work: I had a major leakage from my hot water heater and the company came out and dried me out within a few days.
Perfect. Honest. Upfront. Like doing business with your best friend (I'd say family, but that can vary ;)) They listened to my story, explained the process upfront, and offered fair pricing. Topping it all off we had the pleasure of working with Jesse and Cody. Awesome guys.
Description of work: Water Extraction/Drying. About 6 months ago we had an AC leak in our 2 year old home (1 month past warranty). There was minor damage as far as floods go, so we were a relatively small customer. We called a competing water extraction vendor in the area, and while the emergency responsiveness was good, the experience going forward went from bad to worse. From the owner of the company yelling at our Insurance adjuster to over-charges, it was at times unbelievable. Unfortunately, not knowing the lack of quality and professionalism to come, we agreed to use there recommended contractor, that also pointed us to a company to repair the AC. Stepping back to present (and bypassing things like work left undone and walls painted the wrong color)... that AC, well it wasn't repaired correctly, and what was a bad installation by our builder (not warrantied unfortunately) turned a noticeable leak into a slow one that had gone unattended for months. Needless to say, we we thought we were back to square one. Thankfully, we found Advanced Restoration, and that made all the difference.
They were wonderful! The two guys came very day to check on the equipment. They were fast to respond and very nice guys. Very professional answered all my concerns about mold.
Description of work: My AC flooded my home
Everything went just as Josh had said it would.
Description of work: I had a water heater that started leaking inside an internal area within the house and moisture and mold seemed to be everywhere with significant damage. Without knowing where to start, I started with a phone call to them and Josh came out the very next day. He was very professional, knowledgeable and thorough. He used his equipment in determining where exactly all the damage was, made a report and diagram and helped me with all my options to call my insurance company with. Within a few weeks, what was a nightmare ended up being cleaned up and back to normal.
I rarely write reviews for companies, however I will make an exception for 1-800-Dry Me Out services as their team went over and above to provide exceptional service. I contacted dry me out after I experienced water damage from a toilet overflow. Jessie and his team was very responsive, arriving within hours of my call. Jessie and Josh demonstrated their professionalism and expertise throughout the entire process. Expertly guiding me thru the damage assessment, insurance filing, and restoration strategy. Their quick reaction and approach to the restoration of my bathroom and 1st floor ceiling resulted in minimum water damage and literally saved me thousands of dollars in repair. Thank you for your outstanding service
Description of work: Water damage - dry out services - mold testing and remediation
Entire experience was excellent. Technicians were ahead of schedule, wore shoes covers, were extremely professional, and conducted a thorough search of all potential leak areas with a thermal scanner, and hand scanner. Their experience level was both reassuring that there was in fact no leak (that the previous company 'guaranteed' existed), and guaranteed return business if any water damage issues arise in the future. If you have water damage issues with your house - call Advanced Restoration!
Description of work: Second opinion on potential water damage in master bath
The cleanup went perfect. It was on time on time with multiple check-ups through the cleanup process. On Friday night they had a large of fans through both the rooms, cleaned up most of the water and started spraying industrial level anti-mold solutions. Every day they came back and checked the level of moisture within the carpets and walls using some high tech equipment. They would readjust the fans to ensure they were getting all right places and then begin the process again the next day. On the last day I met them there in person. They were incredibly professional and explained everything they had done and showed me specifically that there was no more moister within the carpets or drywall. They took pictures and emailed me all the details so I could have it for my records. When (not if!) you have a future water problem like I did I highly recommend DryMeOut. They are fast, professional and ensure that the job is done right. Thanks!
Description of work: As a owner of multiple property's throughout Tampa Bay it was only a matter of time when we experienced a water leak. We had a washing machine's pipe burst late Friday night and the tenant didn't not catch it on time before it flooded two of the bedrooms. We first called a steam cleaning company but once they saw the amount of water couldn't fix the problem. So late Friday night we called Dry Me Out and told them the situation and they immediately took action and started cleanup that same night.
Excellent. Immediate response to telephone inquiry. Fast personal visit to view and assess damage. All work completed professionally and timely.
Description of work: Cleared damaged items from house, took out two feet of dry wall, removed flooring and dried out home after Hurricane Hermine flooded our home. Same day delivery of estimate. Quick scheduling and execution of repairs that included providing a dumpster to remove all debris. The workers wore extremely efficient and professional and the work performed was top quality at a reasonable price. From start to finish this process was first class and greatly helped to release our stress during a difficult time. We will be using them to start reconstruction tomorrow now that we have been reimbursed for structural damage by FEMA.
Once we discovered the leak and that we had a serious issue, we contacted dry me out and They came out the very next day. They accessed the damage and began repairs and all remediation, with all the safety protocols that day. They were professional, clean and efficient.
Description of work: Restoration of a Bathroom and adjacent office after a water leak
I CANT SAY ENOUGH FOR THE PROFESSIONALISM AND PROMPT SERVICE PROVIDED BY THIS COMPANY. MY HUSBAND AND I WERE EXTREMELY CONCERNED ABOUT THE POSSIBILITY OF MOLD AND HAD NO DIRECTION OF WHAT NEEDED TO BE COMPLETED. THEY CAME OUT RIGHT AWAY, EXPLAINED ALL OF THE WORK THAT WAS REQUIRED, PROCEEDED TO DRY OUT OUR HOME, THEN TESTED THE MOISTURE CONTENT AND SET OUR MIND AT EASE. HIGHLY RECOMMENDED FOR ANYONE NEEDING THIS SERVICE.
Description of work: RESTORATION WORK AFTER HOUSE FLOODED
Showed up within 24 hours with all the equipment necessary to dry and dehumidify the house. Sent somebody out everyday to check on the equipment and within three days the drywall, carpets and cabinets were dried out. A very professional group.
Description of work: Removed flood water and dehumidified home
1 800 dry me out was amazing! We flooded out and needed their services right away, they were prompt and courteous from the initial phone call all the way through dealing with the insurance company. I would recommend them to all my family and friends for anything I ever need!
Description of work: They Remediated my parents home after the flood. There was an awful smell and mold. they came in and remediated the entire downstairs.